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Frequently Asked Questions
If you have any questions besides the ones below or need assistance, feel free to reach out anytime.
A single number from 0 to 100 describing how a ride compares with your own riding, rather than with anyone else’s. It blends Intensity — how hard you rode, which counts for 60% — with Load — how much riding it was, which counts for 40%. Both are ranked against your own rides from roughly the last year, with recent rides counting more. The number to anchor on is 50: a ride right at your normal lands there, so above 50 means you did more than usual and below means an easier or shorter day. Because the reference is your own history, an 85 means the same thing for a first-season rider as for a racer — that was an excellent ride, for you.
Usually straight away. Connecting a ride source brings in your recent history — up to two years from Strava, Wahoo or Apple Health — so most riders have a baseline before they ride again. Scores start once RideIQ has 13 of your rides to compare against; until then a ride shows Building your baseline, and the Performance card on Home tells you how close you are. After that it keeps adapting: the comparison covers about the last year and is weighted towards recent riding, so a ride from 90 days ago counts half as much as today’s. That is deliberate — the reference follows your current form rather than your best-ever summer.
Yes. There is no minimum distance or duration, and every ride feeds your baseline. A short ride scores lower on Load, because it was less riding than usual, while still earning full credit on Intensity if you rode it hard. The one requirement is data rather than length: Intensity needs about a minute of usable power, heart-rate or GPS speed data. A ride with none of those is left unscored rather than given a made-up number.
No. RideIQ scores every ride from whatever it recorded — power, heart rate or GPS speed — so your scores, trends and monthly Fitness Report all work without one. Strava’s estimated power is never used. A power meter adds the Speed and Power Profiles on the Performance card, and RideIQ Lab needs one: its equipment comparisons work by measuring the watts needed to hold a given speed. Aerobic decoupling, on a ride’s Advanced tab, works either way.
Yes. Indoor, trainer and virtual rides come in from your ride sources like any other ride and are scored the same way — Intensity from your power or heart rate, Load mostly from how long you rode. A trainer session with a power meter or heart-rate strap earns a full RideIQ Score. Two things need a real road: Replay needs a GPS route, and RideIQ Lab compares equipment by the watts needed to hold a real-world speed, which a trainer or a virtual course such as Zwift does not measure in the same terms — so pick outdoor rides for an equipment test.
No. RideIQ reads rides from Strava, Garmin Connect™, Wahoo or Apple Health — several at once if you like, each turned on in Settings → Ride Sources — and you can also import FIT, GPX or TCX files, or a zip of them from a Garmin Connect or Strava export. When the same ride arrives from more than one place, it is shown once, using the best copy. RideIQ does not record rides itself: whatever your head unit or phone already records is what it analyzes.
Not at present. RideIQ is built for iPhone and iPad and needs iOS or iPadOS 17 or later. If an Android version is something you would want, tell us at support@rideiq.fit — knowing there is demand genuinely helps us decide what to build next.
Yes. RideIQ is free to use for 30 days from when you first connect a ride source or import a ride, with no obligation. The trial is there so you can see what RideIQ does with your own riding before you decide anything.
The base price is US$6.99 per month or US$59.99 per year, which works out about 28% cheaper than paying monthly. What you actually pay depends on where you are — Apple sets local pricing using its own exchange rates and adds any tax that applies in your country, so the App Store will show you the exact amount before you confirm anything.
New rides stop arriving, from every source and from file imports. Everything RideIQ has already brought in stays and remains usable — so what ends is new rides arriving, not access to the riding you already have. A ride whose detail had not finished downloading stays locked until you subscribe.
Not from most sources. When you subscribe, RideIQ goes back for the rides you missed — up to two years from Strava, Wahoo and Apple Health — so the riding you did while paused gets picked up rather than lost. Garmin Connect is the exception: it only sends new rides, and one that waits more than a week is not kept, so bring older Garmin rides in by importing your Garmin Connect export.
At the top of Home, the chip that shows your trial days — or “Syncing paused · Subscribe” once the trial ends — opens the subscription screen, and so does Settings → Subscription. You can subscribe whenever you like: during the trial, when it ends, or later on.
Subscriptions are handled by Apple, so you cancel on your device rather than inside RideIQ: open Settings, tap your name, then Subscriptions, and choose RideIQ. Cancelling stops future renewals and you keep access until the period you have already paid for runs out. As during the trial, the rides RideIQ has already brought in stay on your device.
No. A subscription covers the single Apple Account it was bought with and is not shared through Family Sharing, so each rider needs their own. That also keeps the numbers meaningful — every score is measured against the history of the rider who earned it, so accounts are not really shareable in practice either.
Open RideIQ and choose a ride source when it asks, or later in Settings → Ride Sources. Strava, Garmin Connect™ and Wahoo send you to their own sign-in to approve access; Apple Health asks for permission on your phone. You can also import ride files from Settings or the Rides list. Once a source is connected, new rides come in on their own.
Usually moments after they reach your ride source. Strava, Garmin Connect and Wahoo let RideIQ know as soon as a new ride is uploaded, and Apple Health rides come in as soon as they are saved on your phone. RideIQ also checks whenever you open it, and you can pull down on Home or the Rides list to refresh. If a ride still does not appear, check that its source is turned on in Settings → Ride Sources.
It depends on the source. From Strava, up to two years of riding or 730 rides, whichever comes first; from Wahoo and Apple Health, up to two years. Garmin Connect sends rides from the moment you connect, so for older Garmin history, import your Garmin Connect account export or your FIT files. Having that history from the start is what lets RideIQ score your very first new ride against your own baseline, rather than making you build one up first.
The ride data your sources already hold — distance, speed, elevation, heart rate, cadence, and power where your device recorded it. RideIQ uses it to build your baseline and score each ride. It only reads: nothing RideIQ produces is written back to Strava, Garmin Connect, Wahoo or Apple Health, and renaming or removing a ride in RideIQ changes nothing at the source.
Every one of those numbers comes from a test taken on a single day, and they drift out of date as your fitness moves. Most riders retest rarely, so a figure set in spring can end up describing a whole season. RideIQ skips the step entirely: it reads your actual rides — power, heart rate, speed and effort patterns — works out what is normal for you, and measures each ride against that. Nothing to calibrate, nothing to set up, and the reference updates itself every time you ride.
No. Zones all descend from one number — usually FTP or threshold heart rate — and that number is only as good as the last time you tested it. Most riders test rarely, so zones quietly drift out of date while fitness keeps moving. They are also applied the same way whether you are fresh or fatigued, riding in the cold or in the heat. RideIQ skips the middle step: rather than measuring a ride against a threshold you set months ago, it compares it against what you have actually been riding recently. One thing worth being clear about — RideIQ analyzes rides, it does not prescribe them. If you follow a structured plan built on zones, RideIQ will not replace it; it will tell you how each ride actually went.
The part of RideIQ that tests equipment using rides you have already done. It sorts your riding into speed bins and asks how many watts it took to hold each speed, then compares two setups — wheels, tires, pressure, position, clothing — and reports the difference in watts, with the sample it was built from attached. Run an A/B Test between two rides, or tag your equipment as you go and let Gear Compare build the comparison over a season. It needs rides recorded with a power meter. There is a full explanation in Did that new gear make you faster?
A leaderboard for a group you ride with, ranked on your three best RideIQ Scores each week rather than on distance, speed or elevation, with weekly Highlights awards and a club chat that only members can see. Because every score is already measured against the rider who earned it, a first-season rider and a decade-deep racer compete on the same board. The week runs Monday to Sunday and then clears, so nothing carries over. There is a fuller explanation in The strongest rider doesn’t always win.
A 3D flyover of a ride that you open and watch in the app — scrub it, slow it to real time or run it at speed — rebuilt from the GPS and sensor data the ride already contains. Eleven camera angles are chosen automatically by the RideIQ Director, which finds the ride’s real peaks and decides where the cuts fall, so no two exports look quite the same. You can export it as a video to share. More in Every ride is already a film.
No. Every score, chart, comparison and report is calculated on your own device using fixed, deterministic formulas applied to your riding history. There are no machine-learning models, no AI services and no server-side analysis anywhere in RideIQ — which is also why the same ride always produces the same numbers, and why the app can show you the evidence behind them.
Not for analysis — every score, chart and report is worked out on your phone. Your data does cross the network for a few specific reasons: your ride sources (Strava, Garmin Connect, Wahoo), where your rides come from; the RideIQ relay, which tells your phone a new ride is waiting and, for Garmin, holds the ride file until your devices have collected it, for at most seven days; iCloud, which keeps your ride library in sync across your own devices and powers any club you join; Apple Maps, for the map tiles; and Open-Meteo, which receives a ride’s start point rounded to about a kilometre and its date, so the app can show the weather. The full list, including anonymous app-usage analytics, is in our Privacy Policy.
Your rides live on your phone and in your own iCloud account. To delete everything, open RideIQ and go to Settings → Data & Privacy → Delete Account. That removes your RideIQ data on this device and in iCloud — including clubs and leaderboards — for every device signed in to your Apple Account, and disconnects Strava, Garmin Connect and Wahoo. Your accounts with those services are untouched, and your subscription is managed by Apple, so cancel it separately. To remove just one source’s rides, turn that source off in Settings → Ride Sources and choose Remove my data. If you no longer have the app installed and need help, write to support@rideiq.fit.
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